Shipping Policy

1. Shipping Destinations

Orders placed with LabRat Peptide are stored, prepared and dispatched from within the European Union by an independent fulfilment partner.

We currently ship to:

• The Netherlands
• Most European Union countries (certain destinations may be excluded due to customs, regulatory or logistical restrictions)

At checkout, only eligible shipping destinations will be available for selection.

2. Order Processing & Dispatch

Orders placed before the daily processing cut-off time are typically dispatched within 1 business day.

Orders are not processed or dispatched on weekends or official public holidays.

3. Estimated Delivery Timeframes

Estimated delivery times after dispatch are:

• The Netherlands: approximately 1–2 business days
• European Union: approximately 3–5 business days

These delivery timeframes are estimates only and cannot be guaranteed.

4. Shipping Fees

The Netherlands

• €9.99 standard tracked shipping
• Free shipping on orders of €250 or more

European Union

• €14.99 standard tracked shipping
• Free shipping on orders of €500 or more

Shipping fees are calculated and displayed during checkout.

5. Order Tracking

All shipments are sent with tracking.

Once an order has been dispatched, tracking details will be sent automatically via email.

6. Incorrect or Incomplete Address

Customers are responsible for entering accurate and complete shipping information at checkout.

If a shipment is returned due to:

• Incorrect or incomplete address
• Refusal of delivery
• Failure to collect the parcel

The customer may be responsible for return shipping costs and reshipment fees.

7. Delayed, Missing or Lost Shipments

If a shipment appears delayed or lost, we will initiate an investigation with the shipping carrier.

Carrier investigations may take up to 14 days to complete.

Once the carrier confirms the outcome, a replacement or resolution may be arranged where appropriate.

8. Damaged Shipments

Any visible damage must be reported within 10 hours of delivery.

Claims must include clear photographic evidence showing:

• The outer shipping box
• The internal packaging
• The received product(s)

Claims submitted outside this timeframe may not be eligible for review due to carrier claim requirements.

9. Shipping Method

All orders are shipped via standard tracked parcel delivery.

Express or priority shipping options are not currently offered.

10. Contracting Entity